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Call 188 for an emergency assistance in Aceh
12 April 2006
by Teresita Usapdin in Banda Aceh, Indonesia. Photos by Amalia Soemantri.
She is the picture of a young fulfilled mother as she looks adorably at her feeding baby. She smoothes his hair, kisses his tiny hands and lightly tickles his pointed nose till he quivers and breaks into a disarming smile.

“Isn’t he charming? Harris, my prince Harris,” an overjoyed Murasiah says of her six-week-old son, touching her face with his. “He has the most delightful smile I have ever seen.”

Murasiah, 23, is among the tsunami survivors in Banda Aceh who benefiting from the ambulance emergency call center of the Indonesian Red Cross (Palang Merah Indonesia-PMI).

Murasiah recalls the day she gave birth to Harris on February 9, 2006. “I was laboring in pain for long hours. I was waiting for my husband who had tried to get transport for us from up on the main road, which is about one kilometer from our house.” Murasiah lives in a makeshift house built by her husband Abdurrahman at the farthest end of the temporary living center in Alue Naga village in Banda Aceh, after the tsunami took their house, and tragically killed two of her brothers and one of her sisters.

“I didn’t know what happened next, but I remember I was tucked in and was made to lie down inside a long vehicle with my husband and two other people inside holding and comforting me. It was a Red Cross ambulance, I was told later,” she says.

“The arrival of PMI saved me and my baby.” She kisses Harris whose eyes shine as if he understands his mother’s words.

It turns out that the PMI ambulance was summoned by Murasiah’s neighbor through the emergency call center 188. Murasiah explains that her neighbor had learned about the call center from a friend who once experienced breathing difficulties and was rushed to the hospital in the PMI ambulance.

The PMI ambulance service has four fully equipped vehicles provided by the Saudi Red Crescent, Taiwanese Red Cross Organization and Schneider Electric, a private company. The project started in October 2005 in the PMI branches of Banda and Aceh Besar, and information was disseminated widely by word of mouth.

In January this 2006, the consortium of the National Societies of Norway, Australia, Germany, and Hong Kong, which is supporting the project in coordination with the International Federation of Red Cross and Red Crescent Societies, decided to begin an emergency call center – called 188 – which can be contacted from a landline or a mobile phone – to make the project more accessible to the public.

In February, the Irish Red Cross joined the ambulance service project by supporting a one hour weekly radio programme in Banda Aceh which, among other things, helps inform the public about the service. Since the project started, more than 300 patients have been assisted, mostly victims of road accidents and those going through difficulty in breathing and suffering heart ailments.

The ambulance service project is manned by 40 well trained PMI staff and volunteers who work around the clock on rotation basis. The call center receives one to three calls each day, with numbers steadily increasing as public awareness grows.

Prior to the tsunami of December 26, 2004, PMI used ambulances in Aceh province primarily to transport the bodies of casualties from the armed conflict. When the tsunami struck, PMI immediately shifted the use of ambulances to carry victims of the tsunami disaster. With the recent agreement of both parties to cease hostilities in Aceh, PMI ambulance services have become even more broad-based.

Vera Watti, 29, coordinator of the ambulance service in Banda who for the past six years has been an active PMI specialist disaster response SATGANA volunteer, says she likes the service’s new role because “it save lives. In the past, sometimes we just retrieved bodies”.

“No one has died from among the patients we have served since the project started,” she adds.

Cut Murnita, a 23-year-old volunteer of four years who herself lost nieces and nephews to the tsunami, says she finds her work in the ambulance service very challenging. “I feel happy every time we are able to respond to emergency situations and give first aid.”

“I feel happier when I know that the person we have taken to hospital has survived. I still sometimes imagine my nieces and nephews struggling for their lives. I wish that I had been there to help them.”

Thirty-year-old Priyatna, team leader of the Aceh Besar group who has been a PMI volunteer since 1999, said he is proud to be a part of the Red Cross. “I like the neutrality of the Red Cross, especially in times of armed conflict. We were the only ones who could go to the ‘war zones’ and pick up the casualties without fear of being attacked.”

Prityana adds, “Now, I am even happier with the service. We just don’t pick up bodies. We save lives.”

Marliana, 16, who was once helped by the PMI ambulance service because of breathing difficulties, talks about her wish to one day volunteer for PMI. “If people can save my life, I can do it, too. I will learn first aid so I can help myself and other people as well.”

As the PMI ambulance service expands, partner National Societies are considering the possibility of developing the training and services in other parts of Aceh province including Calang, Teunom, Meulaboh and Nagan Raya.

“This is a most welcome change for the PMI role in terms of ambulance service. Now that we have emergency call center 188, we will be more prepared to answer the call to save lives, “says Pa Bustari, chairman of PMI chapter in Aceh province.

Murasiah was rushed to hospital in a Red Cross ambulance to give birth to her son, Harris.
Murasiah was rushed to hospital in a Red Cross ambulance to give birth to her son, Harris.
(p13923)

RELATED LINKS
More on the tsunami operation
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More news stories
The PMI ambulance service has four fully equipped vehicles provided by the Saudi Red Crescent, Taiwanese Red Cross Organization and Schneider Electric, a private company.
The PMI ambulance service has four fully equipped vehicles provided by the Saudi Red Crescent, Taiwanese Red Cross Organization and Schneider Electric, a private company.
(p13922)

The ambulance service project is manned by 40 well trained PMI staff and volunteers who work around the clock on rotation basis.
The ambulance service project is manned by 40 well trained PMI staff and volunteers who work around the clock on rotation basis.
(p13920)

Vera Watti is happy to be involved in the emergency call center knowing that every she recieves a call she could be helping to save someone else’s life.
Vera Watti is happy to be involved in the emergency call center knowing that every she recieves a call she could be helping to save someone else’s life.
(p13921)
Marliana who was rushed to the hospital by the PMI ambulance because of breathing difficulties wishes one day to learn first aid and become a PMI volunteer so she too can help save life.
Marliana who was rushed to the hospital by the PMI ambulance because of breathing difficulties wishes one day to learn first aid and become a PMI volunteer so she too can help save life.
(p13919)