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Natural Disasters: Humanitarian Coordination among International Agencies: Experiences from Pakistan and the Tsunamis
Presentation by Robert Mister, IFRC Coordinator of Inter-Agency issues, at the Webster University Humanitarian Conference, in Geneva

3 March 2006
The International Federation of Red Cross and Red Crescent Societies is very pleased to have the opportunity to speak on the important issue of humanitarian coordination among International Agencies at this influential conference.

The topic is one of great significance for the Federation and one on which we have learnt much from our experience in the tsunami affected countries and Pakistan. The presentation will therefore make some general comments about coordination and the new approach being used with clusters, provide background information on the tsunami and Pakistan earthquake, look at coordination mechanisms used in these disasters and highlight some of the challenges for the international community.

The International Federation of Red Cross and Red Crescent Societies is the world's largest humanitarian organization, providing assistance without discrimination as to nationality, race, religious beliefs, class or political opinions. It is made up of a worldwide network of member Red Cross and Red Crescent societies, a Secretariat in Geneva and more than 60 delegations strategically located to support activities around the world.

The Federation's mission is to improve the lives of vulnerable people by mobilizing the power of humanity. The Federation, together with National Societies and the International Committee of the Red Cross, make up the International Red Cross and Red Crescent Movement.

The National Societies act as auxiliaries to the public authorities of their own countries in the humanitarian field and provide a range of services including disaster relief, health and social programmes, and assistance to people affected by war.

Together, the National Societies have 97 million members and volunteers, and 300,000 employees, assisting some 233 million beneficiaries each year.

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of war and internal violence and to provide them with assistance.

It directs and coordinates the international relief activities conducted by the Movement in situations of conflict. It also endeavours to prevent suffering by promoting and strengthening humanitarian law and universal humanitarian principles.

Coordination from the IFRC Perspective

The coordination of the Federation's work with others is an essential part of any humanitarian response and must involve beneficiaries, the national red cross/red crescent society and its branches, the other Red Cross and Red Crescent societies providing a response, the government, the UN system, donors, and a range of local and international NGOs.

However, experience shows that instead of a properly integrated approach to the programming, delivery and distribution of humanitarian assistance, there is often a patchwork of decisions based on considerations, which may have little to do with the needs of vulnerable people.

At a global level one of our main focal points for cooperation is the Inter Agency Standing Committee (IASC), in which the IFRC is a standing invitee. The IASC addresses a range of humanitarian issues and aims to improve both co-ordination and the collaborative approach to humanitarian response.

This year, for example, the Federation expects to work with the IASC in strengthening capacities for disaster response at the local, national and regional levels.

The Federation will play a significant part in this exercise, bringing to the table the experience it can draw from its global network at both national and community level.

The diversity of our network, reflected by a significant role women hold at all levels, and by equal access for people of all backgrounds, makes it capable of supplying the very best of advice and expertise in support of work at the international level.

This must also be reflected at all levels of national and local government and with local communities. Supporting national and local authorities in developing appropriate disaster risk reduction strategies, including preparedness and response plans, with community participation is critical.

Disaster management is not a task to be undertaken only in the aftermath of a disaster nor is it a task to be undertaken alone. Adequate coordination and cooperation needs to be planned, must be multi-dimensional and include all sectors - government, civil society, the private sector and the international community.

Red Cross Red Crescent experience shows that well functioning disaster management is carried out utilising a holistic approach covering emergency relief, rehabilitation, recovery, reconstruction, and prevention and preparedness.

Although managed within national coordination programmes, it is delivered through partnerships at the community level spanning a wide range of activities and efforts ranging from promoting tolerance and anti-discrimination to reducing greenhouse gases, to planning for evacuation and rescue etc.

Developing, strengthening and mobilising the Federation network in cooperation and coordination with other stakeholders is one of our most valuable contributions to improved humanitarian action, and to the safety, security and dignity of individuals around the world who are threatened by, or are victims of, disasters.

The Cluster Approach

In August last year the UN published the results of a major review of humanitarian response - the Humanitarian Response Review. This contained some 36 recommendations that focused on:

• the need for a global mapping of humanitarian response capacities;

• the development and application of performance benchmarks and indicators;

• the strengthening of international response capacities, with an emphasis on increasing predictability;

• improving the coordination of the international response system;

• the assigning of clear responsibilities to lead organizations at sector level, with a priority on the protection and care of IDPs;

• the development of clusters to address response gaps; and

• the adequacy of funding to ensure a timely response particularly in neglected situations.

Many of the recommendations were directed at the IASC and consequently over the summer of last year the IASC identified the critical areas with gaps as protection, emergency shelter, camp coordination/management, water and sanitation, nutrition, health, logistics, telecommunications and early recovery.

Clusters of agencies were established for these areas: they included clusters that are primarily concerned with service provision (e.g. telecommunications and logistics), with the provision of relief and assistance to beneficiaries (e.g. nutrition, water and sanitation, camp coordination/management, emergency shelter and health) and those that cover a broad range of cross cutting issues (such as protection and early recovery).

Lead agencies were identified for each of the clusters and over the last six months work has been undertaken by each cluster in mapping global capacity, establishing better stockpiles where necessary, building a surge capacity and identifying and where necessary developing tools and resources to improve response.

The cluster process at the global level has enabled the international community to move forward in addressing the identified gaps although much remains to be done.

One intention of the cluster approach was to move from addressing gaps at the global level to addressing gaps at the national level.

Whilst recognising the importance of national and regional level solutions to humanitarian gaps more discussion and clarifications are required to effectively transfer the concept from a global to national level.

The use of the cluster approach in Pakistan had clearly demonstrated the need for more work in this area. The IASC and the individual clusters are currently considering these problems.

Tsunami Response and Recovery

On 24th December 2004, a major earthquake followed by tsunami struck the shores of the Indian Ocean and caused extensive death and damage across many countries and communities in Asia and Africa.

Since then the global response to this disaster has developed into the largest and longest-term relief and recovery operation in the history of the International Red Cross and Red Crescent Movement.

Beyond those national societies directly affected through the immediate and impressive actions of their own local volunteers and staff, national societies across the world responded with unprecedented levels of support and commitments from their own governments and public for the rebuilding of the affected communities.

In December last year the Federation revised its long-term "Emergency and Recovery Plan of Action 2005 - 2010". This provides a long-term indication of required support and involvement for continuing relief requirements and for the important recovery phase.

The priority areas for ongoing interventions in the affected countries are the four core areas of the Federation: health and care (including water and sanitation), disaster management, organizational development and promotion of humanitarian values; and recovery (particularly rebuilding of houses and infrastructure and livelihoods rehabilitation).

This has necessitated close coordination with the communities, with the authorities, with many other agencies and organizations, as well as within the Red Cross and Red Crescent Movement itself.

In most countries affected by the tsunami Red Cross and Red Crescent Movement frameworks for the management of the tsunami recovery operations have been established.

In-country coordination forums have also been held bringing together the recipient national society, the Federation, partner societies, the ICRC, and the government. Such forums provide an overview of political, humanitarian and social issues affecting the tsunami operation; review Movement activities; review the effectiveness of technical working groups; examine coordination mechanisms, and create action plans for programme implementation.

The Federation has also organized regular partner national society coordination meetings to further coordinate tsunami response and recovery support activities. The Federation continues to work closely with governmental agencies, UN agencies and NGOs working on tsunami recovery efforts in all tsunami affected countries.

In addition to coordination mechanisms at a country level, the Federation's regional delegations in Bangkok and Delhi play key roles in coordinating and facilitating support to the national societies.

At the international level the Federation participates in the IASC-UNDG Tsunami Task Force and also plays a key role in the Global Consortium, a sub-group of the UN Special Envoy for Tsunami Recovery office set up to examine country-level coordination mechanisms for recovery in tsunami-affected countries.

These coordination mechanisms not only provide an opportunity to ensure that the Federation's activities are coordinated with other international players and with the governments of the affected countries but they also provide an opportunity to profile the International Red Cross and Red Crescent Movement's and Federation's mandate in the tsunami response and the guiding principles and added value of the Movement.

The Federation will continue to actively share information with the respective governments, UN and other agencies.

Pakistan Earthquake

On 8th October 2005 northern Pakistan and northern India were devastated by a major earthquake. In Pakistan, 87,000 people were killed and 70,000 injured, the largest numbers among them being women, children and the elderly. More than 3.5 million people were made homeless and the disaster was regarded as one of the deadliest in the region in living memory.

Within hours the Pakistan Red Crescent Society (PRCS), the International Federation of Red Cross and Red Crescent Societies ("the Federation") and the International Committee of the Red Cross (ICRC) became engaged in a major relief operation in conjunction with the wider humanitarian community.

It is estimated that the collective response of the Red Cross/Red Crescent Movement is the largest outside of the Government of Pakistan itself, which responded on a massive scale. The mountainous and heavily truncated terrain, the size of the affected area (over 30,000 sq. km), the intensity of the damage to mountain villages, on-going landslides causing road blockages and obliteration, and the arrival of the winter snow and rains made this disaster one of the most complicated and intense logistical relief operations undertaken in the region.

The focus of the Federation's activities have been on the provision of emergency shelter materials and other relief items, such as medicine and potable water, to vulnerable communities over the winter months (October-March). From late October to early December, the Federation recognised the need to restore livelihoods and homes as a means of avoiding aid dependency and further death or suffering.

This was also prioritised by the Government of Pakistan in its own planning. The last three months of the winter have seen some major challenges to the Federation's ongoing response operation. Although the winter weather in Pakistan has been in general warm for the time of year, there have a number of landslides and avalanches, which have blocked distributions.

In addition, recent religious celebrations and heightened security awareness have limited delegates' movement and the level of relief distributions. However, the ongoing relief operations are reaching more and more vulnerable families and exceed the Federation's appeal target of 81,000 families.

Since winter is far from over, plans to maintain a focus on the most vulnerable are being developed. In anticipation of future needs, some planning has gone into assisting families who will be vacating camps to return to their former communities to rebuild homes and plant crops.

Teams from the Pakistan Red Crescent Society (PRCS) are being trained in monitoring and assessing beneficiaries, and will maintain contact with these vulnerable groups to obtain early indications of any unforeseen needs.

Beneficiary families are also continuing to rebuild their homes, most of them in accordance with specifications for earthquake resistant structures, and the Federation / PRCS are working in cooperation with the Government of Pakistan and other agencies to provide corrugated galvanised iron sheeting and shelter repair kits to support them.

To enhance consultation and cooperation, the Federation delegation in Islamabad recently engaged a liaison delegate for interagency coordination.

This delegate will play a key role in representing the Federation and PRCS at various meetings on behalf of the operations, the recovery team, the movement coordinator and the head of delegation. Staff in Mansehra, together with their PRCS counterparts, participate in various cluster meetings and the joint recovery planning group at field level.

Recent meetings have identified gaps and opportunities that can be filled by improved cooperation between UN agencies, NGOs and the Red Cross Red Crescent Movement.

Although it was agreed that the Cluster Approach would be applied to new major emergencies beginning in 2006, the interagency response to the South Asia Earthquake offered an important trial opportunity for improving coordination and response in the spirit of the cluster approach.

Shortly after the earthquake hit Pakistan, the Humanitarian Coordinator and the UN Country Team, decided to apply the spirit of the Cluster Approach as the framework for coordinating the emergency response in Pakistan.

A cluster structure was established in Islamabad, an Appeal was organized through the clusters, and field cluster sites were later designated in each of the four local level "humanitarian hubs." These field hubs have since become the focal points for operational coordination between UN agencies and the Pakistan Federal Relief Commission, Pakistan Military, institutional donors, NGOs, and the Federation.

The introduction of the cluster approach in Pakistan was however possibly premature since there was an inconsistent understanding of what was meant by such an approach. Roles and responsibilities were not clearly defined and there was a lack of guidance, Terms of Reference, and documentation.

For many practitioners in the field, the distinction between the Cluster Approach and the traditional sector-lead was not clear. The approach presented the staff of a number of agencies, including the Federation with a dilemma in terms of separating cluster responsibilities from their agency mandates and some clusters appeared to be driven as much by agency priorities as by cluster responsibilities.

Although the early performance of the cluster methodology in Pakistan was uneven and problematic, the approach successfully provided a single and recognizable framework for coordination, collaboration, decision-making, and practical solutions in a chaotic operational environment.

However it has presented challenges for the participants in terms of resource mobilisation and on the utilisation of limited staff resources to support cluster activities.

Fortunately the Government of Pakistan readily adapted their relief strategy into a cluster model. From a Federation perspective it was recognised that the success of the relief effort in Pakistan resulted from a competent and adept performance by the Government of Pakistan.

Coordination challenges

Coordination requires a continuing effort and input if it is to be effective and this is required at different levels - international. Regional, national local, across sectors and clusters. It is necessary to ensure that coordination is working within a sector and between sectors.

All this requires considerable time and effort at a time when there is a considerable pressure to get on and ensure that lives are saved and that the needs of disaster victims are rapidly responded to.

Getting the balance right is extremely important but frequently very difficult. Disasters such as the tsunami and the Pakistan Earthquake have received considerable media attention and as a result the response is generous.

But a generous response frequently means a greater number of responding organisations. wanting to provide a response. Coordination with these organisations and their response can be very difficult particularly if new agencies do not see the value of effective coordination.

From an international humanitarian perspective we must however keep reviewing and finding new ways of ensuring that both our coordination and our response is as effective as it can be. For us that is a significant challenge as more and more national societies want to be seen to be responding to major disasters.

At the global and the national level it is essential that all the humanitarian players are part of any coordination system or process. That may include the Red Cross and Red Crescent Movement, the UN system, NGOs, donors, financial institutions, other international organisation, the Government and its departments, civil society and, in an increasing number of situations, the military from various countries.

It is important to ensure that all of these are part of the coordination mechanism.

The cluster approach has been a new initiative for the international humanitarian community and it has made some significant improvements to the way that the humanitarian players work together.

However it has been problematic in transferring this process from a global approach to a national and local approach. The work of the IASC will need to continue to ensure that we quickly get the systems right.

The Federation recognises the value of working jointly with relevant humanitarian agencies and of undertaking activities in a multi-agency setting following disasters.

The Federation wishes to improve cooperation and coordination in post-disaster planning and implementation, to more efficiently utilise resources, and to have a cluster approach that provides the most appropriate response to the affected peoples.

However, the Federation also recognises that joint activities and coordinated approaches may not be appropriate where there is a need for a mandate-specific activity, where organisational values and operating principles are not compatible, and where collaboration jeopardises the principles of neutrality and impartiality.
RELATED LINKS

IFRC Disaster Response pages
IFRC Pakistan earthquake page
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