Terms of use and privacy

Terms of Service


(Last updated 15 March 2011)

This Terms of Use agreement (“Terms of Use” or “Agreement”) between you and Cornerstone OnDemand, Inc. (“Cornerstone”, “CSOD”, “we”, “us” or “our”) sets forth the legally binding terms for your use of the csod.com website (including all areas of the site), any successor websites, as well as the services, software and applications provided online and/or made available offline through or in connection with the service, including through a mobile device (collectively, “Cornerstone” or “Service”). By accessing or using the Service you signify that you have read, understood and agree to be bound by the Terms of Use.

This Agreement includes the rights, obligations and restrictions regarding your use of Cornerstone and content posted on Cornerstone. Please see our Privacy Policy for more information about how we collect, use and share information on

Privacy Statement

Cornerstone Client Portal Privacy Policy

Last updated: 3 May 2013

Our Privacy Policy is designed to assist you in understanding how we collect and use personally identifiable information (“Personal Information”) that you provide to us and to assist you in making informed decisions when using our website and services (collectively, “Cornerstone” or “Website”).

Cornerstone OnDemand complies with the US-EU Safe Harbour Framework and the US-Swiss Safe Harbour Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. Cornerstone OnDemand has certified that it adheres to the Safe Harbour Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbour programme and to view Cornerstone OnDemand’s certification, please visit http://www.export.gov/safeharbor/.

By visiting or using any part of this Website, you agree to the terms of this Privacy Policy as they may be amended from time to time. As we update and expand our Website, this Privacy Policy may change, so please check this web page for updates to our Privacy Policy. Furthermore, this Privacy Policy is incorporated into and is a part of this Website’s Terms of Use agreement, which also governs your use of this Website.

Collection of information

When you visit our Website, we may collect information regarding your visit from your computer. Such information helps us to determine information about how you found our Website, the date that you visited our Website and search engines that may have led you to our Website. We collect this information in order to continually improve and enhance the functionality of Cornerstone.

The information you may provide us with is classified into two general types (user-provided information and website usage information), both of which are discussed in greater detail below.

Personal information you choose to provide

In order to make your visits to our Website as enjoyable as possible, we may ask you for personal information. Personal information includes e.g. your name and e-mail address, both of which you may be asked to provide when registering with Cornerstone. A description of some of the ways that you may provide personal information to us, as well as further details on how we may use such personal information, is given below.

1. Contact us/feedback

If you e-mail us through a "Contact us" link on our Website, we may ask you for information such as your name and e-mail address so we can respond to your questions and comments. If you choose to correspond with us via e-mail, we may retain the content of your e-mail messages, your e-mail address and our response to you. In certain cases, and with your permission, we may post content from your e-mails to us on the Website.

2. Questionnaires and surveys

We may occasionally ask visitors to our Website to complete online surveys and opinion polls about their activities, attitudes and interests. These surveys help us serve you better and improve the usefulness of Cornerstone. When requesting your participation in these surveys, we may ask you to provide us with your name and e-mail address.

3. Bulletin boards

Our Website may offer its users the opportunity to use bulletin board blogs and chat rooms, and to engage in discussions with other users. If you choose to use these features, you should be aware that any personal information you submit through these features can be read, collected or used by other viewers of these forums and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.

Website usage information

1. Cookies

When visiting Cornerstone, we may use “cookies” on or in connection with our Website to maintain information about you. A cookie is a very small text document, which often includes an anonymous unique identifier and additional information necessary to support the site's intended functionality. Cornerstone uses “session” cookies. A session cookie is temporary and disappears after you close your browser.

When you visit our Website, it will send a session cookie to your browser if your browser’s preferences allow this, but (to protect your privacy) your browser only permits our Website to access the cookies it has already sent to you and not the cookies sent to you by other websites. Except as otherwise set out herein, all of our cookies are necessary for the provision of our services. We do not employ any third-party advertising cookies on our site. The following is a list of the cookies we use and their functionality:

Analytics cookies

  • c-c-n
    • Session-based
    • Description: this cookie provides our 24x7 global performance monitoring system with regional statistics to ensure our pages load quickly and consistently.
    • Contains the name of the portal logged into and the numeric system identifier of the user who is logged in. Does not contain any personal information

Functional cookies

  • __accss
    • Session-based
    • Description: this cookie is used for automated course launch functionality in the curriculum player. The cookie keeps track of the curriculum ID if launched in the curriculum player and the next learning object to be launched.
    • Contains curriculum and learning object GUIDs. Does not contain any personal information.
  • anon_users_cart_cookie
    • Session-based
    • Description: this cookie is used to hold items temporarily that have been placed in the shopping cart by an anonymous user. The items are transferred to the user's shopping cart once they log in with their individual account. The items selected would be lost without this cookie.
    • Contains the learning object GUID. Does not contain any personal information.
  • ASP.NET_SessionId
    • Session-based
    • Description: this is a default cookie that is required for ASP-based pages to load. Without this cookie, our website will not function.
    • Contains the unique session identifier. Does not contain any personal information
  • c-s
    • Session-based
    • Description: this cookie is required to support content file encryption and Java applets
    • Contains the IP address of incoming machine and the name of the portal logged into
    • Session-based
    • Description: this cookie is used to support session timeout due to inactivity
    • Contains the unique session key and the URL
  • CYBERU_lastculture
    • Session-based or persistent, depending on the back-end configuration setting.
    • Description: this cookie is used to ensure our login and maintenance pages load in the local language of origin.
    • Contains the region (excl. US) of the incoming machine.
  • CyberUErrorMessage
    • Session-based.
    • Description: carries over an error message from the originating page to the actual page that displays the error.
    • Contains the error message GUID. Does not contain any personal information.
    • Session-based
    • Description: this cookie is required for query string encryption when the user is logged out of their session so that the user’s ReturnUrl link can navigate back to the same page and be successfully decoded.
    • Contains the first eight characters of the session ID. Does not contain any personal information.

Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. However, refusing a cookie may in some cases preclude you from using or negatively impact the display or function of our Website or certain areas or features of our Website. There are numerous resources on the Internet that can provide more information about how cookies work and how you can manage them. One very informative non-profit site is www.allaboutcookies.org.

2. Clear GIFs

When visiting Cornerstone, we may also use “Clear GIFs” (a.k.a. “web beacons” or “pixel tags”) or similar techniques in our Website and/or in our communications with you. A clear GIF is typically a one-pixel, transparent image located on a web page or in an e-mail or other type of message, which helps us to verify an individual’s viewing or receipt of a web page or message. Clear GIFs allow us to know whether you have viewed a web page prior to visiting our Website and may enable us to relate such information to other information, including your personal information. We use information provided from Clear GIFs to allow more accurate reporting, improve the effectiveness of our marketing and make Cornerstone better for our users.

3. IP address and Clickstream data

Our servers automatically collect data about your Internet Protocol address when you visit us. When you request pages from our Website, our servers may log your IP address and sometimes your domain name. Our servers may also record the referring page that linked you to us (e.g. another website or a search engine); the pages you visit on this Website; the website you visit after this Website; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Website or a referral website; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our servers and to administer our Website. Such information may also be used to gather broad demographic information, such as country of origin and Internet service provider. Personal information (including IP addresses) is not used to facilitate contact with users who have not provided their contact details to CSOD. Personal information is not shared with any third-party marketers.

Rights to opt in/opt out

You have the right to “opt in” and/or “opt out” of certain of our uses of your personal information. For example, you may have the opportunity to elect whether you would like to receive correspondence from us. You will have the opportunity to opt out of Cornerstone’s promotional e-mails by clicking the "opt out" or “unsubscribe” link in the e-mail you receive. You can also request this by sending an e-mail to info@csod.com, specifying whether: (i) you would like to opt out of receiving promotional correspondence from Cornerstone in general, or just via e-mail, post and/or by phone, and/or whether (ii) you would only like to opt out of certain of Cornerstone’s e-newsletters or correspondence.

Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.

Use, disclosure, and sharing of personal information

1. Service providers

We may use third-party partners to help us operate and maintain our Website and deliver our products and services. We may also share your information with our service providers and other third parties (“Affiliated Parties”) that provide products or services for or through this Website or for our business (such as website or database hosting companies, address list hosting companies, communications providers, e-mail service providers, analytics companies, distribution companies, fulfilment companies, credit card processing companies and other similar service providers that use such information on our behalf).

Third-party service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. Data can be processed in the United States, India or Israel depending upon contractual requirements and in accordance with legal jurisdictions for the region(s) to which Cornerstone is subject.

2. Aggregated statistics

We may disclose non-personally identifiable aggregated statistics regarding user behaviour as a measure of interest in and use of our Website and e-mails to third parties in the form of aggregated data such as overall patterns or demographic reports that do not describe or identify any individual user. Information relating to aggregated statistics will be collected through the use of third-party cookies and other third-party tracking devices.

3. Legally compelled disclosures

We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary (a) to conform to the law, comply with a judicial or court order or comply with legal processes served on us or Affiliated Parties; (b) to protect and defend our rights and property, the Website, the users of the Website and/or our Affiliated Parties; or (c) to act as needed under the circumstances to protect the safety of users of our Website, ourselves or third parties.

Consent to worldwide transfer and processing of personal information (applies unless otherwise agreed in writing between you or your organisation and Cornerstone)

By providing personal information to us through this Website, you agree that it may be used by us and our Affiliated Parties for the purposes described herein and you further understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories, which may have different privacy laws from your country of residence and which may afford varying levels of protection for your personal information. Regardless of the laws in place in these countries, we will treat the privacy of your information in accordance with this Privacy Policy. By providing your personal information to this Website, you consent to our transmission to and processing of your information in any jurisdiction in accordance with this Privacy Policy.

Your access and correction rights

You retain the right to submit and correct your personal information by contacting your organisation.

Third-party websites

When you are on this Website, you may have the opportunity to visit or link to other websites, including other websites operated by us or by unaffiliated third parties. These websites may collect personal information about you, and because this Privacy Policy does not address the information practices of those other websites, you should review the privacy policies of such other websites to see how they treat your personal information.

Privacy of minors

This Website is not directed at children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our Website. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Website, we shall delete the information from our records.


We use commercially reasonable and industry-standard physical, managerial and technical safeguards to preserve the integrity and security of your personal information. We also use Secure Sockets Layer (SSL) encryption when transmitting sensitive information. Whilst we endeavour to protect the security and integrity of sensitive personal information provided to this Website, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, either during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.

If you contact us by e-mail or a “Contact us” or similar feature on the Website, you should be aware that your transmission might not be secure. An unaffiliated third party could view information you send by these methods in transit. We accept no liability for disclosure of your information due to errors or unauthorised acts by third parties during or after transmission.

In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If notification is appropriate, we shall endeavour to do so as promptly as possible under the circumstances, and (insofar as we have your e-mail address) we may notify you by e-mail. You consent to our use of e-mail as a means of such notification. If you would prefer us to use another method to notify you in this situation, please e-mail us at info@csod.com with the alternative contact information you would like us to use.

Updates to our privacy statement

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this Website to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when it was most recently updated.

Conditions of use

If you choose to visit csod.com, your visit and any dispute over privacy shall be subject to this Privacy Policy and our Terms of Use Agreement (incorporated by reference herein, as amended from time to time), including limitations on damages, arbitration of disputes and application of the law of the State of California.


The governing language of this Privacy Policy is English, which shall prevail over any other language used in any translated document.

Contact us

If you have any questions or comments about this Privacy Policy, or if you would like to review, delete or update information we have about you or your preferences, please contact us as follows:

Attn: Cornerstone Privacy Address: 1601 Cloverfield Blvd., Suite 620 South, Santa Monica, California 90404, USA E-mail: info@csod.com


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