Israel / Palestine conflict: our response so far 

This article was last updated on 13 November, 2023 

As the escalation of hostilities in Israel and Palestine enters its second month, the conflict continues to take the lives of civilians, disrupt the delivery of life-saving medical care, interrupt critical services that people rely on to survive, and leave families grieving the loss of loved ones.  

The IFRC has called on all parties for humanitarian access across Gaza and West Bank, the release of hostages, the protection of civilians, hospitals and humanitarian workers from indiscriminate attack and compliance with international humanitarian law. 

Among those killed have been humanitarian aid and health workers who lost their lives while trying to save others, as well as people seeking safety and care at health facilities. 

IFRC and National Society response 

Meanwhile, IFRC member National Societies in Israel and the occupied Palestinian territories continue to respond to urgent humanitarian needs and to provide life-saving assistance and other essential services. The IFRC, meanwhile, is supporting its National Societies Magen David Adom in Israel and the Palestinian Red Crescent in their on-going, live-saving work. 


Magen David Adom in Israel (MDA) has been supporting affected communities since the beginning, with ambulance and medical services on call 24/7. Staff and volunteers have been working tirelessly, putting their lives and well-being in harm's way to tend to the wounded and deceased. A total of 1,500 ambulances and 10,000 first responders (EMTs and paramedics) have been mobilized. Since 7 October, they have treated over 4.000 patients. 

These staff members and volunteers have been working under difficult and dangerous circumstances. Tragically, several volunteers and staff have died in line of duty, killed while treating patients. Several others also suffered major or minor injuries while on duty. Ambulances have also come under attack at various times during the hostilities. 

The MDA has also supported the Ministry of Health in the transfer of patients and the evacuation of bed-ridden people close to the border. MDA is also helping communities prepare in case of further escalation.  For example, the National Society offers free, first-aid training focusing on trauma care. It has also gathered, tested and processed over 50,000 units of blood to supply ambulances, mobile intensive care units, hospitals and clinics.   


As the humanitarian situation in the Gaza Strip has deteriorated – with little humanitarian aid reaching impacted communities – Palestine Red Crescent Society (PRCRS) teams are working around the clock in extremely difficult and dangerous circumstances. Already, several PRCS volunteers have been killed in the escalating violence. Meanwhile, there are drastic shortages of critical basic necessities, such as fuel, water, food and medical supplies.  

Despite the challenges, PRCS has continued to provide critical, life-saving care. In the Gaza Strip, the PRCS has provided emergency medical care to more than 8,800 injured people as of 4 November. PRCS ambulance crews have also transported more than 2,800 people killed since the escalation began. 

PRCS’s Al-Quds hospital in Gaza city has cared for 1,061 injured people and taken in long-term patients from the main hospital. The National Society’s Al Amal hospital in Khan Younis has cared for 873 injured people as of 4 November and has also taken in long-term patients from the main government-run hospital. 

This life-saving work is being done in the face of regular power and communications blackouts as well as the extreme danger posed by the on-going conflict. PRCS teams have reported shelling very close to their hospitals, ambulance center, main warehouse, and headquarters causing injuries, damaging the buildings and restricting access to the hospitals. Eight ambulances are inoperable due to severe damage, according to PRCS. Al Quds hospital, meanwhile, has continued operation despite demands that it be evacuated.   

Meanwhile, PRCS staff have distributed relief items to more than 60,000 internally displaced families in temporary shelters and at their hospitals. Aid items include food parcels, milk, blankets, mattresses, water as well as some hygiene kits, kitchen sets, and baby necessities.  

In the West Bank, PRCS has provided emergency medical care to more than 2,300 injured people. Ambulance crews have also transported 49 people killed in the fighting. 

Aid delivery to Gaza so far 

On 21 October, the first 20 humanitarian aid trucks were allowed to cross the border from Egypt into the Gaza strip. The Rafah border crossing — a key lifeline for essential goods into the Gaza strip — had been closed since the escalation of violence on 7 October.  

Since the border was re-opened, 756 trucks carrying food, water, relief items, medicine and medical supplies have been allowed in as of 9 November – an average of 33 trucks per day. The aid that has been received is only a drop in the ocean considering the immense needs of Gaza’s two million people. So far no fuel has been allowed to enter the Gaza strip. The aid deliveries were coordinated by the Egyptian Red Crescent (ERC) the only relief organization with access to North Sinai, including the Rafah border crossing.  

New humanitarian flights  

On 7 November, two new European Union Humanitarian Air Bridge flights for the people of Gaza took off from Ostend, Belgium and Dubai, United Arab Emirates, transporting almost 115 tonnes of assistance supplies to al-Arish, Egypt, near the Rafah Border Crossing Point. 

The flights were organised through a coordination platform managed by the EU and the IFRC. The cargo from Dubai carried logistical items such as refrigerators and containers, a crucial element for the treatment of aid arriving in Egypt and Gaza. These items were purchased by the EU and donated to the World Food Programme in order to strengthen the logistical capacity of the Egyptian Red Crescent and to facilitate relief operations in the region. 

Lebanon, Syria, Jordan and Egypt 

In view of the scale of likely needs and in order to complement the Palestine Red Crescent Society (PRCS)’s response efforts outlined in their appeal, the IFRC will enhance the capacities to respond through an Emergency Appeal by coordinating the response in neighbouring countries to the occupied Palestine Territories. 

The IFRC will be supporting – in close coordination with the International Committee of the Red Cross (ICRC) - the response of its membership, as significant humanitarian actors in their own geographies, and strengthen their organizational capacities. Through this Emergency Appeal, the IFRC and its membership seek CHF 30 million (CHF 20 million of which is expected to be raised by the IFRC Secretariat) to support the Lebanese Red Cross, Egyptian Red Crescent, Syrian Arab Red Crescent and Jordanian Red Crescent in preparing and strengthening their response readiness to the potential escalation of hostilities in the region and subsequent humanitarian needs. 

On 13, October, the IFRC also allocated CHF 1 million from its Disaster Emergency Relief Fund to support a wide range of humanitarian assistance in the occupied Palestinian territories impacted by the hostilities. 

The highest price 

Since the escalation of hostilities began on 7 October, the IFRC has decried the fact that civilians are paying the “highest price” in the hostilities and has called on all parties to allow humanitarian organizations to safely access and support people impacted by the crisis.   

In a joint statement on 14 October, IFRC Secretary General Jagan Chapagain and ICRC Director General Robert Mardini said they were “appalled to see the human misery that has unfolded” and that “civilians - including women and children, the elderly, and the wounded and sick - are currently paying the highest price.” 

“Human suffering is happening on all sides,” the statement said. “And it is always devastating. The death of a son or daughter, a sibling, a parent, is a human tragedy no matter where it happens or who it happens to. Civilian life must be protected on all sides.” 

“We call on all parties to exercise restraint, to abide by their obligations under international humanitarian law, and to protect civilians – which must remain at the core of everything we do,” they wrote, stressing the critical need for all parties to respect and facilitate impartial and neutral humanitarian assistance to all those impacted by the violence.   

The IFRC governing board, which includes National Society leaders from all parts of the globe, also expressed its shock and horror at the “growing humanitarian needs and the mounting loss of life” in a special statement released on 20 October

“This situation underscores the critical importance of access to all civilians, including those held hostage,” the statement continued. “We urge all parties involved to prioritize the safety and well-being of civilians and to commit to ensuring rapid, safe, and unimpeded access, including the opening of the Rafah border crossing, for humanitarian organizations to provide essential humanitarian assistance and ensure protection.” 

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@elsharkawi - IFRC MENA Regional Director, Hossam Elsharkawi 





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