Building trust is key to stopping the Ebola outbreak in the Democratic Republic of Congo, the IFRC says
Bunia/Nairobi/Geneva,18June 2026 -Building trust with communities is the most powerful tool to stop the ongoing Ebola outbreak in the Democratic Republic of the Congo (DRC), according toa new community feedback report conductedbythe International Federation of Red Cross and Red Crescent Societies (IFRC).As Red Cross volunteers work with health authorities tocontainthe outbreak caused by the Bundibugyospeciesof Ebola virus disease, community feedback reveals that fear, misinformation and mistrust remain major obstacles to saving lives."There is no shortcut to ending an Ebola outbreak," said Bruno Michon, Operations Manager for the Ebola outbreak. "Communities need trusted information, opportunities to ask questions and genuine engagement. People are more likely to seek care, report symptoms and accept public health measures when they feel heard and respected." Through community feedback collected during door-to-door visits, focus group discussions and community engagement activities, local Red Cross teams listen to concerns and adapt their response accordingly.Community feedback from affected areas shows many people still question the disease's existence or view the response with suspicion. Rumours on social media claim herbal remedies can prevent Ebola, while others say the outbreak is a business designed to attract international funding.In some communities, treatment centres are perceived as places "where people go to die", fuelling resistance to referrals and, in some cases, violence against responders. Red Cross volunteers have reported verbal abuse, physical attacks and growing stigma linked to their work. The feedback also highlights concerns about safe and dignified burials, with some families refusing burial protocols because they conflict with traditional practices or because they do not fully understand the risks posed by Ebola after death. "We cannot dismiss these concerns," added Bruno Michon. "When people question the response, it is our responsibility to listen and explain. Every rumour is an opportunity for dialogue." Listening to communities is already helping shape the response. When residents reported fears that chlorine and disinfectants were being used to poison people, volunteers begandemonstratinghow these products are prepared and explaining their role in infection prevention. The response is also working with Ebola survivors and trusted community leaders to share first-hand experiences and provide credible information about the disease. Survivors are helpingdemonstratethat seeking care early can significantly improve the chances of survival. The lesson from every Ebola outbreak is clear. Communities are not beneficiaries of theresponse;they are partners in it. The only sustainable way to stop Ebola is by building trust, listening topeopleand ensuring that communities help shape the decisions that affect their lives. The IFRC Network continues to support community engagement, risk communication, surveillance, infection prevention and control, and safe and dignified burials as part of the broader effort tocontainthe outbreak and protect lives.For more information or to request an interview, please contact:[email protected] Bunia:Alex Lock,+243 859 795 302In Nairobi: Cate Kamatu, +254728 815266 In Geneva: Tommaso Della Longa+41 79 708 4367 | Paolo Cravero+41 79 894 8396