Harnessing Technology for Humanitarian Efforts
In a world where digital solutions are crucial, the IFRC, the Spanish Red Cross, French Red Cross and Kenya Red Cross Society are leading the way in transforming how volunteering data is managed globally. Powered by CiviCRM, our Volunteer Data Management System (VDMS) streamlines and enhances the efficiency of volunteer operations across National Societies.
The IFRC Volunteer Data Management System
IFRC and Democratic Republic of the Congo staff and volunteers talk at a briefing session
Photo: Alioune Ndiaye/IFRC
The International Federation of Red Cross (IFRC), along with the Spanish, French, and Kenya Red Cross Societies, is transforming how we manage volunteer data globally with our Volunteer Data Management System (VDMS). This system streamlines volunteer operations, helping us better serve communities in need.
VDMS simplifies the management of volunteer onboarding, engagement, accreditation, and insurance processes. It saves time, improves the volunteer experience, and supports quick decision-making. With tools for event registration, mass communication via email, SMS, and WhatsApp, as well as advanced reporting features, VDMS enhances volunteer coordination and ensures we meet the needs of both volunteers and communities.
Key features
Volunteer Registration and Data Management
- Create and manage forms for new volunteer registrations.
- Generate reports and segment volunteer data for targeted engagement.
- Configure roles and data visibility for structured access.
Volunteer Activity and Training Management
- Register for activities and trainings to boost participation and development.
- Track volunteer hours for recognition and accountability.
- Manage leave requests accurately.
Private Area for Volunteer Interaction
- Update personal data, register for events, and track participation.
- Download certificates and manage personal settings.
Enhanced Communication Tools
- Mass mailing, SMS, and WhatsApp integration for efficient communication. (Messages fees may apply).
- Features like email templates, A/B testing, and scheduled mailings.
Comprehensive Reporting and Analysis
- Create detailed reports in various formats.
- Export data for further analysis and automate report delivery.
Why Choose CiviCRM?
CiviCRM is a powerful, web-based CRM system designed for nonprofit organizations. It offers:
- Free and Open-Source: No licensing fees, allowing unlimited users and roles.
- Customizable: Easily configurable to meet your specific needs.
- Integrated: Works seamlessly with your existing content management systems like Drupal or WordPress.
What do you need to have in place before getting started?
IFRC staff meeting with Guatemalan Red Cross as part of a project aimed at improving local health services.
Photo: IFRC
To successfully adopt the VDMS, your National Society needs to commit to the following:
Leadership Commitment: A written commitment from your leadership supporting the implementation.
Dedicated Focal Point: Appoint a focal point to oversee the implementation, committing at least 40 hours over 6 weeks.
Basic IT Infrastructure: Ensure availability of computers, internet access, and a domain name.
Volunteering Procedures: Basic procedures should be in place, or a plan to develop them.
Language Proficiency: Staff should be proficient in English, French, or Spanish.
Data Privacy and Security: Compliance with data privacy and security regulations.
Availability of Funds: Secure necessary funding or explore potential grants. (Deployment costs range from €20,000 to €25,000 and yearly maintenance costs — storage, emails, volunteer portal, 24 support hrs. — are approximately €4,400 from the second year onwards).
Watch: Volunteer data management explained
How to get started
To participate in the Volunteer Data Management System, contact Adjmal Dulloo, IFRC Global Volunteering Development Coordinator ([email protected]), to request an application form.