The Colombian Red Cross has assisted in the return of over 5,300 people so far in 2025 as part of its National Migration Strategy
Today, on International Migrants Day, we honour the journeys, dignity and resilience of those who move, as well as the humanity behind every act of welcome.The Colombian Red Cross demonstrates this commitment every week in its auxiliary role, when its staff and volunteers support Colombians returning on flights from the United States.What started as an unexpected request has evolved into a well-organised, compassionate and deeply humane response centred on protection, active listening and adaptability.As of 16 December 2025, the Colombian Red Cross has assisted 5,334 people arriving on 47 flights operated by the Colombian Air Force to El Dorado Airport, thanks to support from the International Federation of Red Cross and Red Crescent Societies' Disaster Response Emergency Fund (IFRC-DREF).The first step: facing the unknownElizabeth Becerra, leader of the Colombian Red Cross migration team, recalls the chaos of those first few hours:“When we received the call from the Foreign Ministry the night before the flight arrived, we immediately activated the preparation process together with the different mission areas of our National Society,” she recalls. “Although we were facing an unknown scenario, our staff and volunteers arrived with a clear mission: to assist our fellow citizens with compassion and dedication. Some accompanied children, while others provided psychosocial support, shared a hot meal or provided primary healthcare, once again demonstrating the humanitarian commitment that characterises us.”That first night marked the start of a learning journey that has led to a response grounded in the principles of humanity, impartiality, and profound respect for people's rights.As the flights continued, support increased. Volunteers brought colours, plasticine and open hearts to welcome those returning home.Then, at the request of the Foreign Ministry, teams began accompanying people on their journey home and providing care during the flight. They listened to stories for over five hours, bearing witness to moments of catharsis and relief, and adapted each service to meet people's individual needs.“The children told us about events they had experienced months earlier. For them, it was reassuring to be on a plane that would take them home,” explains Elizabeth.As they got to know and understand the needs and preferences of the migrants, the team adapted their response. A hot empanada or a ponimalta became more than just food — they were a symbol of a warm welcome home.“The faces are etched in your memory when you give someone an empanada, they look at it, look at you, and start crying. It's strange for you because it's just an empanada, but for someone who has gone through this process, it's a psychosocial empanada; it's food that makes them feel at home,” says Fabiana Parra, Project Officer at the Colombian Red Cross.Expanding the scope: support from IFRC-DREF“We then realised that we needed both an air and a ground response. So we started looking for resources and deployed even more,”Elizabeth explains.That's when the support of the IFRC network came into play. Thanks to the Disaster Response Emergency Fund (IFRC-DREF), the Colombian Red Cross was able to increase its on-the-ground assistance, providing hydration, food, legal guidance, psychosocial support, personalised care, safe shelter and the simple yet powerful gesture of asking, "Would you like some coffee? How would you like it?” Because dignity begins with choice."It's impossible not to be moved when you see their faces as they enter the accommodation service. After so much uncertainty and exhaustion, it's almost unimaginable for many to be able to rest in a clean bed in a quiet room with privacy and choose from a buffet breakfast,” says Elizabeth. “In those small gestures, they feel they can finally breathe. For them, it's like touching the sky.”“This humanitarian response has transformed the way we understand our daily work. We have witnessed hugs that had been years in the making, parents and children being reunited after long periods of silence” Elizabeth continues.“We have accompanied families who arrive at the airport on flight after flight, clinging to the hope of hearing news from their loved ones, with our hearts in our hands. Amidst all these stories, we have also felt how love can bridge distances through a simple phone call, bringing comfort, relief and dignity to those who need it most.”National Migration Strategy 2024–2030The immediate response work at El Dorado Airport is just one visible sign of a deeper commitment.In line with the Red Cross Red Crescent Movement's Global Migration Strategy, the Colombian Red Cross formalised its National Migration Strategy 2024–2030 in 2024. This long-term, rights-based framework recognises migration as a human right, committing the institution to providing multisectoral, humane and inclusive support throughout the country.The strategy strengthens protection pathways, expands access to healthcare, integrates legal and psychosocial support, promotes social inclusion and reinforces humanitarian diplomacy and coordination with local, national and international authorities."Everyone has been involved in this process, from our managers to those who support us in administrative areas and the mission teams,” explains Elizabeth. “It has been deeply meaningful to see how, even from behind a desk, humanity can be transformed into a concrete response for our fellow citizens. That is priceless.”Every Thursday over the past year, as the flights arrive, Red Cross teams have encountered people who are exhausted and emotionally drained. The following morning, after resting, showering and eating a hot meal, the teams see renewed faces, reunited families and people who feel at home again.