Humanitarian Service Points
Humanitarian Service Points (HSPs) are safe, welcoming and strategically located spaces where migrants and displaced people can access reliable support from Red Cross and Red Crescent Societies.
What is a Humanitarian Service Point?
Humanitarian Service Points are neutral spaces where migrants can access a wide range of humanitarian support and services, regardless of their migration status and wherever they are on their journeys.
They are important because people on the move often face many challenges accessing help or finding safety during their journeys.
At Humanitarian Service Points, Red Cross and Red Crescent Societies provide humanitarian assistance based solely on the principle of humanity and independently of government and other influence. They can also safely refer migrants to more specialized assistance if they require support with more complex needs.
We operate more than 600 HSPs around the world. They are the main way that the IFRC and our Red Cross and Red Crescent Societies help people on the move in both emergency and non-emergency settings. And they are a key part of our Global Route-Based Migration Programme and Programmatic Partnership.
What services do they provide?

A Honduran Red Cross volunteer provides first aid to an injured woman in San Pedro Sula who is migrating northwards in search of a better life.
Photo: Honduran Red Cross
Services and activities at each Humanitarian Service Point differ depending on the context, but can include:
- Offering a clean and safe place to rest, sometimes including hot meals or snacks, showers, and even spaces to nap or sleep
- Providing accurate and trusted information in multiple languages
- Restoring Family Links (RFL) services to help people reunite with or contact their loved ones
- Basic health services and psychological first aid
- Safe referrals for a range of other assistance when it's available, for instance: shelter, physical and mental healthcare, safe housing and other specialist care and support
Examples of HSPs

Darién Gap

Central Mediterranean

Ukraine crisis
Latest
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Survivors stranded at sea: SOS MEDITERRANEE and IFRC call for maritime law to be respected
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IFRC: 210,000 migrants need urgent life-saving assistance and protection in Central America and Mexico
IFRC: 210,000 migrants need urgent life-saving assistance and protection in Central America and Mexico
Watch: Videos about HSPs
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Ukraine response: Migration and displacement strategy
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Movement Picture: Ukraine and impacted countries crisis, February...
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Global Route-Based Migration Programme: Americas
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Humanitarian Service Point at Sea: Response and needs
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